Jubilee Creative's Shipping Policy
Normal order processing can take between 1-3 business days (Monday – Friday).
We offer shipping by United States Parcel Service (USPS) First-Class Mail, Priority Mail and Express Mail as well as United Parcel Service (UPS) Ground, Second Day Air and Next Day Air to the United States. We also offer shipping by USPS Priority Mail International and USPS.
In most cases your order will be shipped the next business day after placing your order, and if applicable, will arrive at its destination within the timeframe specified by the shipping method you selected (however, please see backorder policy below).
All customers who chose to use (and pay for) an expedited shipping option should be aware that your order will generally ship the next business day after it is placed. For example, if you select UPS Next Day Air, and place your order on a Monday, your order will usually ship on Tuesday, and arrive on Wednesday (assuming that Tuesday and Wednesday are both business days). It does not mean that an order placed Monday using UPS Next Day Air will arrive Tuesday. We offer expedited shipping because many of our customers request it, but we apologize in advance as we do not offer refunds or partial credits for customers who choose expedited shipping but are dissatisfied because their order did not ship on the same day on which they placed it.
We cannot guarantee that we will have all items in stock all the time. If your item is not in stock and is not expected to be in stock within two weeks, we will contact you with details of the backorder or refund the item. If you have a critical or time-sensitive need, feel free to email us on our contact page Contact Us or to call us at 239-980-3808 to ensure your order reaches you as soon as you need it.
Shipping to PO Boxes and APO and FPO Boxes
Please note that United Parcel Service (UPS) cannot deliver a package to a PO Box. If you are choosing a UPS shipping method, please be sure to enter a physical street address. Orders being shipped to a military APO or FPO box must be shipped via the United States Postal Service (USPS) and cannot be shipped via UPS.
We accept orders from several international customers and ship our products Internationally. Please be aware that in accordance with United States federal law, we are required to follow all export laws with respect to declaration and customs documentation.
Duties, taxes and additional processing and handling charges will be collected from you by the carrier at the time of delivery on a C.O.D. basis – they will be extra and above what we charge you for your order, and in many cases can be quite expensive. We do not know at the time of order how much those additional processing and handling charges, taxes and/or duties will cost. Jubilee Creative is not accountable for any of these charges, taxes or duties; they are solely your responsibility and acceptance of this is implied when you place an order with us. If for any reason those charges are not paid by you when you receive the order, we will bill back those charges back to you using the same method of payment with which your original order was paid. Furthermore, if you refuse delivery of the package on the grounds that the C.O.D. charges are too expensive, we will issue a refund for the returned products upon receipt at our warehouse equal to their cost, but will not issue a refund of your shipping and handling charges.