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Return Policy and Our Guarantee

 

Returns Policy

We hope that you are completely satisfied with your purchase from Jubilee Creative. If an item does not meet your expectation return it to us within 30 days of receipt for a full refund or exchange. All sales on Books and Patterns are final as we cannot accept returns on these items due to copyright laws. No returns accepted on instructional materials. Items returned more than 30 days after delivery, items not in sellable condition, or are missing parts, may be charged either a 15% restocking fee or may not be eligible for a refund. A copy of the original packing list or invoice must accompany the return for full credit to be issued. Shipping charges are not included in returns. All shipments without and Return Authorization Number will be refused. Please follow the check list below for returning an item to Jubilee Creative.

  1. Contact us at 239-980-3808 to obtain a Return Authorization Number.

  2. Repack item(s), including all parts, accessories and manuals, in the original packing material if possible.

  3. Ship the items back to us with a copy of your packing list or invoice.

  4. Include the RMA# on the copy of the receipt and on the outside of the package.

What to Expect

Your computer monitor or a printed page will render the image of the glass in a different way than if you were holding the glass. We try to reproduce each glass image with accurate color and pattern detail.  We feel sure that you will not be disappointed in the glass. If you are, we do offer the option of returning the glass.

We will try to provide you with accurate inventory information at the time of your order. If the product is not in stock, we will try to provide you with the best estimate of delivery as provided from the manufacturer or refund you for the item.  You can expect delivery based on the method of shipment that you choose upon check out. We hope that the merchandise arrives in perfect condition. If the parcel is damaged or a mistake has been made, please contact us and we will arrange for a prompt replacement.

Terms of Service:

Jubilee Creative does reserve the right to make changes regarding the prices of the products we offer at any time.  To protect the artistic integrity of designers, we do not accept returns of books and patterns.